Complaints Procedure

European Slate Co ( ESCO) Complaints Procedure

We at ESCO aim to resolve any issues as quickly as possible. Please inform the Sales office or a member of Staff in line with our guarantee within 30 days or less. On doing so once we have established all the information and facts we will aim to arrange an appointment convenient with all parties to attend the site as soon as possible.  

If Slates have been supplied via a 3rd party we will need to report and take instruction from them in line with the contractual chain. If instructed by our customer on these occasions we will only act on our findings and not anything agreed without our involvement. 

Any reimbursement considerations will only be authorised by the Head Office in writing and not verbally. 

Please make sure that all evidence is accessible for inspection as we will not take any unseen damages / breakages etc… into account if they are unavailable to view. 

Please follow our storage and handling procedures for all our products as we will not accept liability if these are not followed.

Finally please manage any expectations regarding the grade of Slates purchased from ourselves . A Standard or lower grade will mean higher wastage and this is always reflected in the price.